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Return Policy

Tess’ Community Farm Kitchen Return Policy

Returns

We want you to be delighted with the items that you have purchased at Tess’. We have to impose certain restrictions on your returns and refunds in order to keep our business organized.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several items cannot be returned or exchanged unless they were damaged in delivery:
Food
Personal Care Products
CD’s and/or DVD’s that have been opened

We will replace products that have been damaged in delivery with an identical product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment during the next billing cycle.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@communityfarmkitchen.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@communityfarmkitchen.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Shipping

To return your product, you should mail your product to: Tess’ Community Farm Kitchen, 8091 Balfour Road, Brentwood, CA 94513.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.